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Q: Are you licensed?
A: Yes anyone doing property management in the State of Texas for others
is required to be Licensed by the Texas Real Estate Commission.
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Q: Can I reach you after hours?
A: Yes. Although our office hours of operation are 9am to 5 pm Monday through
Friday and Saturday by appointment only. We have a 24 hour maintenance line
for urgent maintenance and we monitor our emails constantly. Non urgent
issues will be addressed next business day.
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Q: Can you put the money directly into my account?
A: Absolutely. We electronically pay all of our owners through our
epayment system.
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Q: Do I get to see the lease or sign it?
A: Our landlords/owners have access to tenant leases, upon request.
J R Grace Property Management signs all leases as the landlord
representative.
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Q: Do you sell real estate too?
A: Yes, we do help with sale and purchase of real estate.
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Q: How and when do I get paid?
A: Owner payments are processed via ACH direct deposit monthly. Typically
owners receive payments by the 15th day of each month unless the property
is vacant or tenant has paid late.
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Q: How is rent collection handled?
A: J R Grace collects rent payments by the 3rd day of the month. Then,
we pay our owners by the 10th day, to allow for collections, late pays,
and evictions. Owner payment processing takes four business days to hit
owner accounts.
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Q: How long of a lease do you sign?
A: We sign no more than a 12 month lease.
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Q: How much security deposit do you charge the tenant?
A: Security deposits are usually equal to one month rent, in some
cases more, in some cases, less.
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Q: How soon can you start managing my property?
A: We can start managing your property as soon as our property management
agreement is signed and dated, following our interview.
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Q: What type of properties do you manage?
A: We specialize in managing 1-4 family resident properties. But we do
manage other types of properties.
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Q: What type of reports do I get and how often?
A: We email our owners statements, monthly, which detail the income
and expenses that occurred in the previous month. Our owners, also
receive annual statements and 1099's every January.
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Q: Who holds the tenant security deposit?
A: J R Grace Realty holds security deposits in a trust account.
