Every adult applies
Each prospective leaseholder age 18 or older completes an application.
Resident resources
Find your home. Feel at home.
Choose where you are in the journey. Explore homes and application guidance, or get to the tools and support you use as a current resident.
Start here
Find, understand, then apply with confidence.
See what is available, understand the qualification process, and plan a rent range before you apply.
Rental qualifications
Know what to prepare before you apply.
Requirements can vary by home or assistance program. The current written application criteria and final lease terms control.
Document your income
Gross income generally equals three times the rent, supported by recent pay stubs or a tax return.
Complete screening
Screening reviews credit, rental and eviction history, financial history, and criminal history. A guarantor may be required.
Common questions
Before you choose a home.
Can you hold a place before I apply?
A home is held only after an application is complete and approved and the security deposit has been paid. Delayed move-in holds are limited to 14 days, and prorated holding days may be deducted if an applicant does not move forward.
Do I pay first and last month’s rent with the security deposit?
No. J R Grace Realty does not collect the last month’s rent, and security deposits are not used for rent payments.
How old must an applicant be?
Applicants must be at least 18 years old to apply for a lease.
Is the security deposit refundable?
Yes. Security deposits are refundable subject to the lease, property condition, outstanding charges, and applicable law.
Who may need a cosigner?
An applicant who cannot qualify through the standard credit, financial, history, or rental-history review may need a guarantor who can qualify.
How do I apply for a property?
Open the home in Rental Search and use its Apply link to continue through the secure application portal.
Recently listed homes
A first look at what is available.
Finding current homes…Resident support
Routine tasks online. Real help when the situation calls for it.
Pay rent, review your account, report maintenance, and reach the local team from one clear starting point.
Living in your home
Connected tools with people behind them.
Technology handles the routine work. The J R Grace team stays available for questions, exceptions, and maintenance coordination.
Manage the routine online
Review account information, make payments, sign documents, and submit requests through your resident portal.
Report maintenance clearly
Submit the issue online or call. The team gathers details, prioritizes the request, and coordinates the appropriate help.
Reach a real person
Phone and email support remain available when a situation needs context, conversation, or an in-person meeting.
Maintenance support
A clear path from report to resolution.
- 01Report
Use the portal or call with details about the issue.
- 02Triage
The team identifies urgency and the right next step.
- 03Coordinate
In-house technicians or qualified specialists handle the work.
- 04Document
Communication and work details stay connected to the home.
Current resident questions
Quick answers for life in your home.
How do I pay rent?
Residents can pay online by bank account or credit card, or use approved cash or check payment locations such as Walmart or H-E-B.
What should I do before getting a pet?
Request approval in writing. Once approved, complete the required pet addendum, deposits or fees, and screening requirements before bringing the pet to the property.
Who pays for repairs?
The responsible party depends on the cause. Resident-caused damage is charged to the resident; owner-responsible building or age-related repairs are charged to the owner.
How do I report a maintenance issue?
Submit a request through Resident Web Access or call the office. Include the affected area, what you observed, and any steps already taken to prevent further damage.
What happens after hours?
Call the main office number after hours to reach the maintenance hotline. The team will assess the situation and determine the appropriate response.