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Q: Can you hold a place before I apply?
A: We do not hold a property until application has been complete, approved and your security deposit has been paid. We will then only hold a property for 14 days for delayed move-in. If you decide to not move forward with the property, you will be charged the prorated days that we took the property off of the market and held it for you. And that will be deducted from your deposit, and then the remainder will be returned to you.
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Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: No. We do not collect for last months rent and Security deposits are
never used for rent payments.
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Q: How old do you have to be to apply?
A: An applicant must be 18 years of age, to apply for a lease.
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Q: Is the deposit refundable?
A: Yes, security deposits are refundable.
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Q: Who needs a cosigner?
A: Any applicant who cannot pass our application process, due to credit,
financial, history, or rental history, will need a cosigner/ guarantor
who can pass our application process.
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Q: You have a property I want to rent. How do I apply?
A: Find the property on our website and click on the link labeled "apply online".
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Q: How do I pay rent?
A: Residents can pay online via ACH/ Bank account & credit card payments,
or cash or check at Walmart or HEB.
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Q: I want to get a pet. What do I do?
A: Request to get a pet in writing. Once confirmed, submit a pet addendum,
additional deposit (according to landlord). Pet fee, and the pet must not
be an aggressive based as listed on our Resident policy & procedure tab
located on our website www.jrgrace.com
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Q: I want to move out, but my roommate wants to stay. What do I do?
A: Contact our office and request a Resident change, in writing. We can assist you in request.
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Q: Who is responsible for paying for repairs & maintenance requests?
A: Repairs & maintenance requests are charged to the responsible parties.
If the repair or maintenance is due to the Resident fault, the Resident pays.
If due to the fault of the landlord/owner, such as broken pipe in the wall
or foundation, or roof leak due to age or weather related, the owner is charged.
