Frequently Asked Resident Questions

  • Q: Can you hold a place before I apply?

    A: No. We cannot hold a place before a renter apply's for the unit. However, once a renter passes our application process we can hold a vacant unit, up to a month in advance and an occupied unit up to 8 months in advance.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: No. We do not collect for last months rent and Security deposits are never used for rent payments.
  • Q: How old do you have to be to apply?

    A: An applicant must be 18 years of age, to apply for a lease.
  • Q: Is the deposit refundable?

    A: Yes, security deposits are refundable.
  • Q: Who needs a cosigner?

    A: Any applicant who cannot pass our application process, due to credit, financial, history, or rental history, will need a cosigner/ guarantor who can pass our application process.
  • Q: You have a property I want to rent. How do I apply?

    A: Find the property on our website and click on the link labeled "apply online".
  • Q: How do I pay rent?

    A: Residents can pay online via ACH/ Bank account & credit card payments, or cash or check at Walmart or HEB.
  • Q: I want to get a pet. What do I do?

    A: Request to get a pet in writing. Once confirmed, submit a pet addendum, additional deposit (according to landlord). Pet fee, and the pet must not be an aggressive based as listed on our Resident policy & procedure tab located on our website
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Contact our office and request a Resident change, in writing. We can assist you in request.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Repairs & maintenance requests are charged to the responsible parties. If the repair or maintenance is due to the Resident fault, the Resident pays. If due to the fault of the landlord/owner, such as broken pipe in the wall or foundation, or roof leak due to age or weather related, the owner is charged.